At OkyPlay, we believe gaming should always be fun — never a source of stress, financial strain, or family conflict. We're committed to giving every Filipino player the tools, information, and support they need to stay in control and play responsibly.
Set your own deposit limits, session reminders, and self-exclusion periods — all from your OkyPlay account settings.
Responsible gaming isn't just a checkbox for us — it's built into how OkyPlay operates. Here are the six pillars of our player protection programme.
Every OkyPlay account goes through strict age verification. We require government-issued ID to confirm that all players are at least 21 years old — no exceptions. Underage gambling is illegal in the Philippines and we take this seriously.
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period to prevent impulsive decisions.
Lose track of time? OkyPlay lets you set session reminders that notify you after a chosen period of continuous play. It's a simple nudge to take a break, step away, and come back refreshed — because playing tired is never a good idea.
If you feel your gaming is getting out of hand, OkyPlay offers both temporary and permanent self-exclusion. A temporary exclusion locks your account for a period you choose. A permanent exclusion irreversibly closes your account — and we will not contact you with marketing materials afterwards.
OkyPlay's platform tracks your session activity and can display real-time summaries of how long you've been playing and how much you've wagered. Staying informed about your own behaviour is one of the most effective responsible gaming tools available.
Our customer support team is trained to recognise signs of problem gambling and respond with care. If you reach out about a gambling concern, you'll be connected with a team member who can guide you through your options — including self-exclusion and account closure.
OkyPlay's self-exclusion tools are designed to be easy to activate and hard to reverse — because we know that in moments of vulnerability, friction is protection. Here's how to use them:
Need help activating self-exclusion? Contact our support team at support@okyplay.com and we will assist you immediately — no questions asked.
Go to okyplay.com and log in with your registered credentials. All responsible gaming tools are accessible from your account dashboard under the "Player Protection" section.
Select a temporary self-exclusion period — 24 hours, 7 days, 30 days, 90 days, or 6 months — or choose permanent account closure. You can also set deposit limits or session time limits from the same menu.
You'll be asked to confirm your choice. For permanent exclusion, a secondary confirmation step is required. Once confirmed, your account is locked immediately and you will receive a confirmation email.
After a temporary exclusion period ends, you may request account reactivation. OkyPlay applies a mandatory 24-hour review period before reactivation to ensure the decision is considered and not impulsive.
Problem gambling can develop gradually — and it doesn't always look the way people expect. It affects players from all walks of life, from Makati to Davao, from casual bettors to high rollers. The first step is honest self-reflection. Ask yourself the questions below.
If you answered yes to two or more of these questions, we strongly encourage you to use OkyPlay's self-exclusion tools or reach out to our support team. You don't have to deal with this alone.
OkyPlay operates under PAGCOR's regulatory framework, which includes responsible gaming standards for all licensed online gaming operators in the Philippines. If you need support beyond what OkyPlay can provide, the following resources are available.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines. PAGCOR maintains a national self-exclusion registry that OkyPlay participates in. Contact PAGCOR directly for regulatory concerns or to register for national self-exclusion.
If gambling-related stress is affecting your mental health, the National Center for Mental Health (NCMH) Crisis Hotline is available 24/7. The NCMH hotline number is 1553 — a free call available to all Filipinos nationwide, including those in Metro Manila, Cebu, and Davao.
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to recover from problem gambling. GA meetings are held regularly across the Philippines. Reach out to GA Philippines for meeting schedules and support group information.
Gaming at OkyPlay should always feel like entertainment — exciting, fun, and well within your control. Set your limits, know your boundaries, and play the games you love with confidence. Ready to play the right way?
21+ only · PAGCOR regulated · Self-exclusion available · GCash & PayMaya accepted